uLesson Frequently Asked Questions

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What is uLesson and how do I sign up?

uLesson is an education technology business whose mission is to deliver high-quality, affordable, and accessible education to all Africans. Our app hosts thousands of educational video tutorials, which are delivered by experts in education. Our lessons are delivered in pre-recorded (asynchronous) video formats, giving our users an experience that is unprecedented in its richness and interactivity. Our product is aimed at delivering better learning outcomes and improving performance on national tests for learners across Africa.

You can download the ‘uLesson’ app for free on Google Playstore, and sign-up. As a free user, you only get access to a limited number of pre-recorded and live video lessons and can only ask a limited number of homework questions to our tutors. However, if you would like unlimited access to our entire content library, click on the ‘Menu’ option at the top right-hand corner of the app, denoted as with this symbol 三. Find and select the ‘Subscribe Now’, then follow the instructions until you get to the page asking you to ‘Choose a Payment Method’. Follow payment instructions based on the option you chose i.e. bank deposit or credit/debit card.
Once your payment has been received and processed, we will convert your account to premium and you can begin enjoying all our content.

I am not writing any WAEC, JAMB, NECO, BECE, or any regional or national exams. Is uLesson still suitable for me?

Absolutely! While uLesson’s vast library of national and regional past question papers and solutions makes it an ideal product in helping to prepare a learner for critical exams, our service is much more than a test-preparation tool. Our thousands of curriculum-relevant video tutorials and live lessons are designed to provide learners with a better and richer learning experience by personalising the way they learn and making the process fun and enriching.

How much for a uLesson subscription?

The price of a uLesson subscription depends on the package you purchase. Users have the option to subscribe for either a Junior Secondary/High School library or a Senior Secondary/High School library. With either of the two subscriptions, paid users will have access to all the suite of offerings available to users in their class and library group.

The prices for both libraries are as follows:

Monthly subscription (valid for 30 days):
3,500 Naira (for customers resident in Nigeria only)
55 cedis (for customers in Ghana only)
12 US dollars (for customers resident outside Nigeria and Ghana)

Annual subscription (valid for 360 days):

If paid as a single, upfront payment:
22,000 naira (for customers resident in Nigeria only)
350 cedis (for customers in Ghana only)
60 US dollars (for customers resident outside Nigeria and Ghana)

If paid as instalments over a 12-month period:

2,500 naira (for customers resident in Nigeria only)
40 cedis (for customers resident in Ghana only)

For subscribed users resident in Nigeria and Ghana, uLesson will provide 1.5GB of data every two weeks for every month the user has an active subscription.

What are the benefits of using uLesson?

There are many benefits to using uLesson, key amongst these are:

Access to thousands of high-quality curriculum-relevant video tutorials, which are further enhanced by the use of digital animation and illustration to help a learner grasp critical – and sometimes complex – concepts;

Access to live lessons where students can engage in real-time with students and teachers;

The ability of a learner to learn at his/her own pace using the pre-recorded library;

Rich data analytics that allows a learner, as well as his/her parents/guardians, to monitor and assess progress across subjects and/or specific topics;

A fun and exciting new way to learn, which complements more traditional forms of teaching.

Monthly data bundle gift from uLesson for all paid subscribers.

Do I need a smartphone to use uLesson?

Yes, if you purchase the Android Mobile plan. But, if you purchase the Windows Application, you can use any desktop or laptop which runs on Windows.

Does using the uLesson app mean I have to use my data?

Yes. uLesson is a data-streaming service but users on selected networks receive monthly data gifts from us for every month that they have an active subscription.

What methods of payments does uLesson accept?

You can pay for your uLesson subscription via the following methods:

ALL USERS
Debit/Credit card
Either on uLesson’s website (www.ulesson.com) or ‘uLesson’ app on Google Playstore.

USERS RESIDENT IN NIGERIA
Bank transfer:
Account Name: Ulesson Education Limited
Account Numbers:6633412024 (FCMB)
0561976584 (GTB)
1021957243 (UBA)

USERS RESIDENT IN GHANA
Mobile Money
Account Name: Ulesson Education Limited
Account Number: 0594668550
Bank Transfer
Account Name: Ulesson Education Limited
Account Number: 01212928702503 (UBA)

How do I confirm that my online payment was received and processed?

If you paid online or in the app with your debit or credit card, your subscription will be automatically activated. If, however, you choose to pay via a bank transfer, your subscription will be activated as soon as your payment has cleared.
If your subscription has not been automatically activated and/or you want to confirm the status of your online payment, please call our customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana), WhatsApp on +2347040060013 or email help@ulesson.com to inquire and one of our representatives will be able to help you.

Why has my account not been upgraded?

All accounts are automatically upgraded following payment confirmation. If after 24 hours of payment, your account is still not upgraded, please call our customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana), WhatsApp on +2347040060013 or email help@ulesson.com, and we will look into this request for you.

Can I cancel my subscription and get a refund?

You are entitled to a refund/return request within 7 days. After the expiry of this period, any refund/return request will not be processed.
If you are still within the allowed refund/return request window, call customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana) or email help@ulesson.com, and we will process this request immediately. Please allow five (5) business days for your money to be returned to you. Please note, Terms & Conditions apply.

Can I change my phone number?

To change your phone number, you will need to sign up on the uLesson app with the new number then send an email to help@ulesson.com, or call +234 700 022 2333 or +233 59692 1140(Ghana), requesting for a phone number change. Please remember to include the Old Phone Number and New Phone Number in the email/message.

Why is the app not reading my dongle/SD card connection?

This often happens when you have not properly inserted your SD card into the dongle and/or when your dongle has not been properly inserted into your phone. If after taking both actions, you are still having issues with your SD card being read, please call our customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana) or email help@ulesson.com, and we will look into this for you.

Why are my videos not playing after I swapped SD cards from one class/grade to another?

When you are trying to switch from one class/grade library to another to watch videos using the dongle and SD card, you will need to first remove the dongle from your phone, then swap the SD cards before reinserting the dongle with the SD card into your phone. If after taking this action, you are still having issues with your SD card being read, please call our customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana) or email help@ulesson.com, and we will look into this for you.

How do I pay for an installment plan?

Steps to pay

On Web (Navigate to the Buy Now page on the website while on Mobile, you click on the subscribe now button.

Click on the mobile icon

Select your country and grade

Select the ‘One Year Installment

Enter your login details if you are an existing user or sign up if you are a new user

Click on Debit/Credit Card

Enter your card details and email address and click on continue
Payment successful

Which countries can access the installment plan?

For now, only users in Nigeria and Ghana have access to the one-year installment plan.

How do I cancel my installment plan?

You currently can not cancel your installment plan. Subscribing to this plan means you are signing up for an annual plan (12 months) with the option to pay monthly, in installments. Opt-ing out of the plan means you will lose access to your subscription and lose all the extra benefits including the data gifting and the extra 1 month at the end of your subscription. If you still want to opt-out, kindly send an email to our customer service team at help@ulesson.com.

How long will I be charged for the installment plan?

12 months.

Which payment methods are available for the installment plan?

Debit/Credit card