uLesson Frequently Asked Questions

Parents Stories

What is uLesson and how do I sign up?

uLesson is an education technology business whose mission is to deliver high-quality, affordable, and accessible education to all Africans. Our app hosts thousands of educational video lessons, which are delivered by expert tutors, live classes around the clock for an in-depth explanation, and quarterly mock exams to help students prepare for. Our lessons are delivered in pre-recorded (asynchronous) video formats, giving our users an experience that is unprecedented in its richness and interactivity. Our product is aimed at delivering better learning outcomes and improving performance on tests and exams for learners across Africa.

You can download the ‘uLesson’ app for free on Google Playstore, or Apple Appstore to register an account. As a free user, you only get access to a limited number of pre-recorded and live video lessons and can only ask our tutors a limited number of homework questions. However, if you would like unlimited access to our entire content library, click on the ‘Menu’ option at the top right-hand corner of the app, denoted as with this symbol 三. Find and select the ‘Subscribe Now’, then follow the instructions until you get to the page asking you to ‘Choose a Payment Method’. Follow payment instructions based on the option you chose i.e. bank deposit or credit/debit card.
Once your payment has been received and processed, we will convert your account to premium and you can begin enjoying all our content.

I am not writing any WAEC, JAMB, NECO, BECE, or any regional or national exams. Is uLesson still suitable for me?

Absolutely! While uLesson’s vast library of national and regional past question papers and solutions makes it an ideal product in helping to prepare a learner for critical exams, our service is much more than a test-preparation tool. Our thousands of curriculum-relevant video tutorials and live lessons are designed to provide learners with a better and richer learning experience by personalising the way they learn and making the process fun and enriching.

How much for a uLesson subscription?

The price of a uLesson subscription depends on the package you purchase. Users have the option to subscribe to either a Junior Secondary/High School library, Senior Secondary/High School library, or a Primary School library. With either of these subscriptions, paid users will have access to all the offerings available to users in their class and library group.

The prices for both libraries are as follows:

Quarterly subscription (valid for 90 days):

15,000 Naira (for customers resident in Nigeria only)
225 cedis (for customers in Ghana only)

Annual subscription (valid for 360 days):

35,000 naira (for customers resident in Nigeria only)

525 cedis (for customers in Ghana only)
90 US dollars (for customers resident outside Nigeria and Ghana)

What are the benefits of using uLesson?

There are many benefits to using uLesson, key amongst these are:

Access to thousands of high-quality, curriculum-relevant video tutorials, which are further enhanced by the use of digital animation and illustration to help a learner grasp critical – and sometimes complex – concepts;

Access to live lessons where students can engage in real-time with students and teachers;

The ability of a learner to learn at his/her own pace using the pre-recorded library;

Well detailed learning analytics that allows a learner, as well as their parents/guardians, to monitor and assess progress across subjects and/or specific topics;

Weekly reports sent via SMS & WhatsApp to parents/guardians.

Preparation for upcoming exams by sitting for mock exams.

A fun and exciting new way to learn, which complements more traditional forms of teaching.

Do I need a smartphone to use uLesson?

Yes, if you purchase the Android Mobile plan. But, if you purchase the Windows Application, you can use any desktop or laptop which runs on Windows.

Does using the uLesson app mean I have to use my data?

Yes. uLesson is a data-streaming service.

Can I use uLesson on a device besides a smartphone?

Yes, you can. You can learn on the app with a laptop, or a tablet. You can also get the uLesson Learning Tablet to learn easier.

How do I get a uLesson Learning Tablet?

Please visit buy.ulesson.com to purchase one or simply tap on the ‘Buy a Learning Plan’ tab on your app.

What methods of payments does uLesson accept?

You can pay for your uLesson subscription via the following methods:

ALL USERS
Debit/Credit card
Either on uLesson’s website (www.ulesson.com) or ‘uLesson’ app on Google Playstore.

USERS RESIDENT IN NIGERIA
Bank transfer:
Account Name: uLesson Education Limited
Account Numbers:6633412024 (FCMB)
0561976584 (GTB)
1021957243 (UBA)

USERS RESIDENT IN GHANA
Mobile Money
Account Name: uLesson Education Limited
Account Number: 0594668550
Bank Transfer
Account Name: uLesson Education Limited
Account Number: 01212928702503 (UBA)

How do I confirm that my online payment was received and processed?

If you paid online or in the app with your debit or credit card, your subscription will be automatically activated. If, however, you choose to pay via a bank transfer, your subscription will be activated as soon as your payment has cleared.
If your subscription has not been automatically activated and/or you want to confirm the status of your online payment, please call our customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana), WhatsApp on +2347040060013 or email help@ulesson.com to inquire and one of our representatives will be able to help you.

Why has my account not been upgraded?

All accounts are automatically upgraded following payment confirmation. If after 24 hours of payment, your account is still not upgraded, please call our customer service department on +234 700 022 2333 or +233 59692 1140 (Ghana), WhatsApp on +2347040060013 or email help@ulesson.com, and we will look into this request for you.

Can I change my phone number?

To change your phone number, you will need to sign up on the uLesson app with the new number then send an email to help@ulesson.com, or call +234 700 022 2333 or +233 59692 1140(Ghana), requesting for a phone number change. Please remember to include the Old Phone Number and New Phone Number in the email/message.